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Touchpoint
The Journal of Service Design
p-ISSN: 1868-6052
e-ISSN: 2940-2778
Editor-in-Chief:
Jesse Grimes
e-ISSN: 2940-2778
Service Design Network gGmbH
Mülheimer Freiheit 56
D-51063 Köln, Germany
Contents
Fostering Innovation in Financial Firms with DesignTeresa Segismundo, Isabel Novais Machado
pp: 6-9, 2024-12-06
Blazing a Trail for Service Design in the City of Malmö
Christina Lindeberg
pp: 12-15, 2024-12-06
Cultivating a Service Design Culture — From Seed to Bloom
Öznur Özkurt
pp: 16-18, 2024-12-06
Designing the School of the Future – From the Inside
Rit Mishra, Risto Lähdesmäki
pp: 19-23, 2024-12-06
Cultivating Service Designers Through Inspiration, Growth and Belonging : Creating the conditions for in-house service designers to flourish
Michelle Site, Katalin Doczi-Nagy
pp: 24-27, 2024-12-06
Navigating the Corporate Jungle : Tips I wish I knew when starting as an in-house designer
Roman Schoeneboom
pp: 28-33, 2024-12-06
Design With Impact: Service design beyond the tools
Sarah Clearwater
pp: 34-38, 2024-12-06
Boundary Permeability Framework for In-house Service Design Teams
Hira Javed
pp: 39-42, 2024-12-06
Breaking the Mould: How Bold Service Design is Transforming Legacy Organisations
Munib Karavdic
pp: 43-46, 2024-12-06
Doing, Not Talking (About Service Design) : Jams as a strategic impulse within organisations
Adam StJohn Lawrence, Markus Edgar Hormeß
pp: 47-50, 2024-12-06
Using Three Hats to Achieve Maximum Impact In-house
Cristine Lanzoni
pp: 51-53, 2024-12-06
Scaling In-house Service Design
Saksham Panda
pp: 54-56, 2024-12-06
Powerful Introductions: A simple tactic for in-house service design influence
Katie Shelly
pp: 57-60, 2024-12-06
Thriving In-house: Essential Skills Beyond Service Design
Karen Rozenbaum
pp: 61-64, 2024-12-06
How to Work with In-House Service Design Client Types
Angélica Flechas, María Alejandra Corrales
pp: 65-67, 2024-12-06
Collective Woes and Wisdom : Mantras for success from 150+ in-house service design practitioners
James Field, Ben McCammon
pp: 68-71, 2024-12-06
Winning Conditions for In-House Team Success
Jonathan Rez
pp: 72-75, 2024-12-06
Strategies for Impact When Working In-house : Learnings from RAC CoLAB, an in-house service design and innovation team
Alice Brown, Lisa Fletcher, Cettina Raccuia
pp: 77-78, 2024-12-06
Lea Sevšek: Meet the service designer
Lea Sevšek
pp: 79-80, 2024-12-06
Volume 15
Volume 14
Volume 13
Volume 12
Volume 11
Volume 10
Volume 9
Volume 8
Volume 7
Volume 6
Volume 5
Volume 4
Volume 3
Volume 2
Volume 1
