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Touchpoint - The Journal of Service Design

Touchpoint
The Journal of Service Design

p-ISSN: 1868-6052
e-ISSN: 2940-2778

Editor-in-Chief:
Jesse Grimes

Service Design Network gGmbH
Mülheimer Freiheit 56
D-51063 Köln, Germany

Touchpoint is published three times a year in printed and in electronic form. The e-journal will be available from Logos Verlag Berlin. The print journal and all printed back issuses are avaliable from SDN.

Touchpoint - The Journal of Service Design, 15/3

Contents

Fostering Innovation in Financial Firms with Design
Teresa Segismundo, Isabel Novais Machado
pp: 6-9, 2024-12-06

Blazing a Trail for Service Design in the City of Malmö
Christina Lindeberg
pp: 12-15, 2024-12-06

Cultivating a Service Design Culture — From Seed to Bloom
Öznur Özkurt
pp: 16-18, 2024-12-06

Designing the School of the Future – From the Inside
Rit Mishra, Risto Lähdesmäki
pp: 19-23, 2024-12-06

Cultivating Service Designers Through Inspiration, Growth and Belonging : Creating the conditions for in-house service designers to flourish
Michelle Site, Katalin Doczi-Nagy
pp: 24-27, 2024-12-06

Navigating the Corporate Jungle : Tips I wish I knew when starting as an in-house designer
Roman Schoeneboom
pp: 28-33, 2024-12-06

Design With Impact: Service design beyond the tools
Sarah Clearwater
pp: 34-38, 2024-12-06

Boundary Permeability Framework for In-house Service Design Teams
Hira Javed
pp: 39-42, 2024-12-06

Breaking the Mould: How Bold Service Design is Transforming Legacy Organisations
Munib Karavdic
pp: 43-46, 2024-12-06

Doing, Not Talking (About Service Design) : Jams as a strategic impulse within organisations
Adam StJohn Lawrence, Markus Edgar Hormeß
pp: 47-50, 2024-12-06

Using Three Hats to Achieve Maximum Impact In-house
Cristine Lanzoni
pp: 51-53, 2024-12-06

Scaling In-house Service Design
Saksham Panda
pp: 54-56, 2024-12-06

Powerful Introductions: A simple tactic for in-house service design influence
Katie Shelly
pp: 57-60, 2024-12-06

Thriving In-house: Essential Skills Beyond Service Design
Karen Rozenbaum
pp: 61-64, 2024-12-06

How to Work with In-House Service Design Client Types
Angélica Flechas, María Alejandra Corrales
pp: 65-67, 2024-12-06

Collective Woes and Wisdom : Mantras for success from 150+ in-house service design practitioners
James Field, Ben McCammon
pp: 68-71, 2024-12-06

Winning Conditions for In-House Team Success
Jonathan Rez
pp: 72-75, 2024-12-06

Strategies for Impact When Working In-house : Learnings from RAC CoLAB, an in-house service design and innovation team
Alice Brown, Lisa Fletcher, Cettina Raccuia
pp: 77-78, 2024-12-06

Lea Sevšek: Meet the service designer
Lea Sevšek
pp: 79-80, 2024-12-06

Back issues

Volume 15

Touchpoint 15(1) Touchpoint 15(2)

Volume 14

Touchpoint 14(1) Touchpoint 14(2) Touchpoint 14(3)

Volume 13

Touchpoint 13(1) Touchpoint 13(2) Touchpoint 13(3)

Volume 12

Touchpoint 12(1) Touchpoint 12(2) Touchpoint 12(3)

Volume 11

Touchpoint 11(1) Touchpoint 11(2) Touchpoint 11(3)

Volume 10

Touchpoint 10(1) Touchpoint 10(2) Touchpoint 10(3)

Volume 9

Touchpoint 9(1) Touchpoint 9(2) Touchpoint 9(3)

Volume 8

Touchpoint 8(1) Touchpoint 8(2) Touchpoint 8(3)

Volume 7

Touchpoint 7(1) Touchpoint 7(2) Touchpoint 7(3)

Volume 6

Touchpoint 6(1) Touchpoint 6(2) Touchpoint 6(3)

Volume 5

Touchpoint 5(1) Touchpoint 5(2) Touchpoint 5(3)

Volume 4

Touchpoint 4(1) Touchpoint 4(2) Touchpoint 4(3)

Volume 3

Touchpoint 3(1) Touchpoint 3(2) Touchpoint 3(3)

Volume 2

Touchpoint 2(1) Touchpoint 2(2) Touchpoint 2(3)

Volume 1

Touchpoint 1(1) Touchpoint 1(2) Touchpoint 1(3)