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Touchpoint
p-ISSN: 1868-6052
e-ISSN: 2940-2778
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Designing Transitions, Not Just Technologies: Co-designing AI triage in a hospital settingChris Ferguson, Matt RattoTouchpoint - From AI to Synthetic Services 17 No. 1 (2026)https://doi.org/10.30819/touchpoint.17-1.11 pp: 56-65 2026-04-20 |
Ferguson, C., & Ratto, M. (2026). Designing Transitions, Not Just Technologies: Co-designing AI triage in a hospital setting. Touchpoint - From AI to Synthetic Services, 17 (1), 56-65. doi:10.30819/touchpoint.17-1.11
@article{Ferguson_2026,
doi = {10.30819/touchpoint.17-1.11},
url = {https://doi.org/10.30819/touchpoint.17-1.11},
year = 2026,
publisher = {Logos Verlag Berlin},
volume = {17},
number = {1},
pages = {56-65},
author = {Chris Ferguson, Matt Ratto},
title = {Designing Transitions, Not Just Technologies: Co-designing AI triage in a hospital setting},
journal = {Touchpoint - From AI to Synthetic Services}
}
url = {https://doi.org/10.30819/touchpoint.17-1.11},
year = 2026,
publisher = {Logos Verlag Berlin},
volume = {17},
number = {1},
pages = {56-65},
author = {Chris Ferguson, Matt Ratto},
title = {Designing Transitions, Not Just Technologies: Co-designing AI triage in a hospital setting},
journal = {Touchpoint - From AI to Synthetic Services}
Abstract
Care work, long considered deeply human, is increasingly intertwined with technology and its promises of efficiency, personalisation and accessibility. In healthcare, these pressures are especially visible in triage, where rising patient volumes and persistent nursing shortages have intensified the demand for faster and more scalable ways of assessing patient needs.
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