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Touchpoint
p-ISSN: 1868-6052
e-ISSN: 2940-2778
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Using Three Hats to Achieve Maximum Impact In-houseCristine LanzoniTouchpoint - Designing from Within 15 No. 3 (2024)https://doi.org/10.30819/touchpoint.15-3.11 pp: 51-53 2024-12-06 |
Lanzoni, C. (2024). Using Three Hats to Achieve Maximum Impact In-house. Touchpoint - Designing from Within, 15 (3), 51-53. doi:10.30819/touchpoint.15-3.11
@article{Lanzoni_2024,
doi = {10.30819/touchpoint.15-3.11},
url = {https://doi.org/10.30819/touchpoint.15-3.11},
year = 2024,
publisher = {Logos Verlag Berlin},
volume = {15},
number = {3},
pages = {51-53},
author = {Cristine Lanzoni},
title = {Using Three Hats to Achieve Maximum Impact In-house},
journal = {Touchpoint - Designing from Within}
}
url = {https://doi.org/10.30819/touchpoint.15-3.11},
year = 2024,
publisher = {Logos Verlag Berlin},
volume = {15},
number = {3},
pages = {51-53},
author = {Cristine Lanzoni},
title = {Using Three Hats to Achieve Maximum Impact In-house},
journal = {Touchpoint - Designing from Within}
Abstract
Service designers can use their competencies and skills to create positive change within an organisation in many ways. In this article I share experiences from three roles within denkwerk in which I was able to integrate service design thinking into an organisational culture, navigating between operational, tactical and strategic levels.
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