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Touchpoint

p-ISSN: 1868-6052
e-ISSN: 2940-2778

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Touchpoint - Service Design at the Dawn of AI

Elevating Design Work: Design and AI in the Coming Era

Mary Jackson, Daniel Morales

Touchpoint - Service Design at the Dawn of AI 15 No. 1 (2024)
https://doi.org/10.30819/touchpoint.15-1.12     pp: 54-57     2024-06-04
Elevating Design Work: Design and AI in the Coming Era

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Jackson, M., & Morales, D. (2024). Elevating Design Work: Design and AI in the Coming Era. Touchpoint - Service Design at the Dawn of AI, 15 (1), 54-57. doi:10.30819/touchpoint.15-1.12
@article{Jackson_2024,
doi = {10.30819/touchpoint.15-1.12},
url = {https://doi.org/10.30819/touchpoint.15-1.12},
year = 2024,
publisher = {Logos Verlag Berlin},
volume = {15},
number = {1},
pages = {54-57},
author = {Mary Jackson, Daniel Morales},
title = {Elevating Design Work: Design and AI in the Coming Era},
journal = {Touchpoint - Service Design at the Dawn of AI}
}
Abstract
AI technology is advancing rapidly and sparks both interest among businesses as well as fears of its potential consequences. While the prevailing mood is excitement for the technology's potential, most of the current AI discourse emphasises business and technology perspectives. To ensure AI solutions respond to the needs of the people they are intended to serve, we designers should get involved now, not later.
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